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Skience Privacy Policy

Last updated: November 2026

Skience is committed to honoring your privacy and protecting your personal information. We are committed to maintaining the confidentiality, privacy, and security of user and visitor personal information and to complying with applicable data protection and privacy laws and regulations.

This Privacy Policy explains how Skience collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, communicate directly with us, or interact with us as a contact at, or customer of, one of our clients or their clients, suppliers, or other business partners.

Depending on the context, Skience may act as a data controller, meaning that we determine the purposes and means of processing personal information, or as a data processor or service provider on behalf of a client that acts as the data controller. When we process personal information on behalf of a client, we do so pursuant to written agreements, in accordance with the client’s documented instructions, and as permitted by applicable law. In those circumstances, the client’s privacy notice and instructions may also apply.

Authorization of Use

Please review this Privacy Policy each time you visit the website. By using this website, you acknowledge that you have reviewed the most recent version of this Privacy Policy. Where consent is required by applicable law, we will request it separately and in an appropriate manner. If you do not agree with this Privacy Policy, do not use our products or services, provide us with personal information, or use this website.

Our Privacy Policy covers:

Introduction

We respect the privacy of those who use our website. Communications with us, including email, may reveal email addresses and other potentially identifying information. The information we receive, and how we use it, depends on what you do when visiting our website. We collect and use non-personal information differently from personal information, as explained below.

Security Measures

We safeguard personal information in accordance with established security procedures. No internet transmission is completely secure or error-free, and email sent to or from this website may not be secure. Please take care when deciding what information to send to us by email.

We use reasonable and appropriate administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or destruction. These safeguards may include encryption, firewalls, authentication procedures, access controls, monitoring, and contractual confidentiality obligations. Access to personal information is limited to personnel and service providers who need it to perform authorized tasks.

We also take reasonable steps to maintain accurate personal information and to delete or correct information that is inaccurate or no longer necessary, subject to applicable retention requirements. We encourage you to review and update your account information periodically.

Information We Collect

We collect information to respond to inquiries, operate our website, and provide services to our clients. The information collected varies depending on the products, services, and interactions involved and may include:

  • Information you provide through forms on our website, such as your name, contact information, and company information.
  • Information you share through direct communications, including telephone calls, email, and in-person communications.
  • Information our clients provide so that we can perform services, which may include your name, contact information, date of birth, identification numbers, financial information, household information, account information, and other information needed to identify you and protect account or system security.
  • Information third parties provide to perform services for mutual clients, which may include the same or similar categories of information.
  • Internet or electronic activity information, such as browser type, device information, IP address, access dates and times, pages visited, links used, content viewed, and other usage or diagnostic information.
  • Information collected via third-party analytics and marketing tools: We utilize specific third-party integration platforms to understand how visitors interact with our website and forms. This includes:
    • Google Analytics (GA4): To collect internet and electronic network activity information, track aggregate page views, and analyze user journeys across our site.
    • Microsoft Clarity: To capture behavioral and session-level metrics, such as mouse movements, scrolls, clicks, and page interactions through aggregate heatmaps and session recordings to optimize website usability.
    • Pardot (Salesforce Account Engagement): To track visitor activity across our pages—which begins anonymously—and to manage information you explicitly submit through our website forms.

What Is Non-Personal Information?

Non-personal information is information that does not identify, relate to, describe, or reasonably be linked with an identified or identifiable individual. It may include aggregated or de-identified information and certain technical or usage information that cannot reasonably be associated with an individual.

What Is Personal Information?

Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an identified or identifiable individual or household. Depending on the context, it may include:

  • Name, telephone number, email address, and mailing address.
  • State or country of residence and preferred language.
  • Account information, usernames, passwords, preferences, and security credentials.
  • Date of birth, identification numbers, and household information.
  • Bank account numbers, payment card details, and other financial information.
  • Professional or employment-related information.
  • Internet or electronic activity information and device identifiers.
  • Other information you provide in connection with our products, services, or programs.

Use of Information

We use personal information only where permitted by applicable law and for the purposes described in this Privacy Policy. We may use personal information to respond to requests, provide and support products and services, perform contracts with clients and service providers, operate and improve our website and systems, maintain security, comply with legal obligations, and protect our rights and the rights of others.

By providing personal information, you acknowledge that we may process it in accordance with this Privacy Policy. Where applicable law requires consent, we will obtain explicit consent before the relevant processing. You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal does not affect the lawfulness of processing carried out before withdrawal or processing based on another lawful basis.

We will use personal information for the purposes for which it was collected unless we reasonably determine that another use is compatible with the original purpose or otherwise permitted by law. Where required, we will provide additional notice or obtain consent before using personal information for a materially different purpose.

How Do We Use Non-Personal Information?

We may use and disclose aggregated or de-identified information that cannot reasonably be used to identify an individual. We use such information for analytics, research, security, product development, website improvements, and other legitimate business purposes. We maintain and use de-identified information in accordance with applicable law and implement safeguards designed to prevent re-identification.

How Do We Keep and Use Personal Information?

We may keep and use your personal information to:

  • Send information you requested and respond to inquiries.
  • Create and maintain account and service records.
  • Provide, monitor, secure, troubleshoot, and improve our products and services.
  • De-identify or aggregate information.
  • Prevent, detect, and investigate fraud, misuse, security incidents, or other unlawful activity.
  • Protect our rights, property, health, safety, or welfare, or those of others.
  • Comply with laws, regulations, court orders, legal processes, audits, and recordkeeping obligations.

Use of Cookies

Our website uses cookies and similar technologies to support access, performance, functionality, analytics, and fraud prevention. Cookies may help maintain sessions, remember preferences, understand website usage, identify errors, and improve content and services. Where required by law, we will obtain consent before placing non-essential cookies or similar technologies on your device. You may configure your browser to refuse or delete cookies. Disabling cookies may limit website functionality. Some service providers that support analytics or website operations may use cookies on our behalf subject to contractual and legal restrictions.

Specific Cookie Technologies We Use:

  • Analytics and Performance Cookies (Google Analytics & Microsoft Clarity): These cookies collect aggregated, non-personal information about your device and site usage. We use these tools to count visits and map user engagement. Microsoft Clarity may also capture session recordings. These scripts are blocked by default and will only set cookies if you provide explicit consent through our cookie preference banner.
  • Marketing and Lead Tracking Cookies (Pardot): We use Pardot cookies to understand visitor interests and measure form completions. Pardot tracks visitor activity using a unique identifier cookie. This tracking operates anonymously to evaluate general site performance until you choose to identify yourself by successfully submitting a form (such as scheduling a demo or requesting information). Once a form is submitted, past anonymous browsing history linked to that cookie may be associated with the personal information you provided.

Consistent with our commitments, all optional analytics and marketing tracking scripts are paused by default for visitors in applicable jurisdictions (including the EU, UK, and relevant US states) until you choose to opt in via our cookie banner.

Removing Cookies

You can manage or delete cookies through your browser settings. Instructions vary by browser. Disabling or deleting certain cookies may affect your ability to use parts of the website or may cause some features not to function properly.

Do-Not-Track Signals and Global Privacy Control

We currently do not respond to traditional “Do Not Track” browser signals. Where required by applicable law, we recognize and honor Global Privacy Control (GPC) signals as valid requests to opt out of the sale or sharing of personal information for the browser or device from which the signal is sent.

Why Do We Process Personal Information?

We may process your personal information for one or more of the following purposes:

  • Providing products and services, processing requests, performing contracts, identifying users, and preventing fraud or misuse.
  • Developing, testing, managing, supporting, securing, and improving products and services.
  • Communicating with you about services, changes, critical alerts, customer care, and other operational matters.
  • Conducting marketing, advertising, research, and recommendations where permitted by law and, when required, with consent.
  • Complying with legal and regulatory requirements and protecting legal rights.

The lawful basis for processing depends on the context and purpose. One or more of the following bases may apply:

  • Performance of a contract or steps taken at your request before entering into a contract.
  • Compliance with legal and regulatory obligations.
  • Our legitimate interests, such as operating, managing, developing, testing, securing, and improving our services, provided those interests are not overridden by your rights and freedoms.
  • Your consent, where required by law. When processing is based on consent, you may withdraw consent at any time, subject to applicable restrictions.
  • Protection of vital interests or other lawful bases recognized under applicable law.

Sharing Information

Skience does not sell personal information as that term is defined under applicable California law. We do not share personal information for cross-context behavioral advertising unless explicitly disclosed and permitted by law.

We may disclose personal information to service providers, contractors, clients, financial institutions, custodians, broker-dealers, technology providers, professional advisers, and other organizations as needed to provide services, follow authorized instructions, comply with law, protect rights and security, or support a proposed or completed corporate transaction. Such disclosures are subject to appropriate contractual, confidentiality, security, and legal requirements.

We may also disclose personal information when required by law, regulation, subpoena, court order, search warrant, governmental request, or other legal process; to investigate or prevent fraud or unlawful activity; to enforce applicable terms or policies; or to protect rights, property, health, safety, or welfare.

How Long Do We Retain Personal Information?

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services and satisfying legal, regulatory, accounting, audit, security, and reporting requirements. Retention periods are determined based on the nature and sensitivity of the information, the purposes of processing, applicable legal and contractual requirements, and relevant risk considerations.

For example, account-related information may be retained while an account remains active and for a reasonable period afterward to support reactivation, recordkeeping, dispute resolution, security, audit, and legal obligations. When personal information is no longer required, we delete, anonymize, or otherwise dispose of it in accordance with applicable law and our records-management practices.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Individuals between 13 and 18 years of age may use our website or services only where permitted by applicable law and, when required, with the consent of a parent or legal guardian. If we learn that we collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it promptly. Parents or guardians who believe that a child has provided personal information may contact us at Privacy@skience.com.

Special Notices and Rules for Residents of California

This section supplements the other provisions of this Privacy Policy and applies to California residents to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).

Categories of personal information collected. Depending on the interaction, we may collect identifiers; customer records information; protected classification characteristics; commercial information; internet or other electronic network activity; geolocation information; professional or employment-related information; financial information; sensitive personal information; and inferences or other categories described in this Privacy Policy.

Sensitive personal information. We may collect sensitive personal information, such as account credentials, financial account information, identification numbers, or precise information needed to provide or secure services. We use and disclose sensitive personal information only for purposes permitted by applicable law and do not use or disclose it for purposes that would require a right to limit unless otherwise disclosed.

Sale or sharing. We do not sell personal information as defined by the CCPA. We do not share personal information for cross-context behavioral advertising unless explicitly disclosed and permitted by law. Where legally required, we honor applicable opt-out preference signals, including GPC.

Retention. Retention periods vary by category of personal information and the purpose for which it was collected, as described in the retention section above.

Subject to applicable exceptions, California residents may have the right to know or access personal information, request correction, request deletion, obtain information about categories and sources of personal information and disclosures to third parties, opt out of sale or sharing, limit certain uses or disclosures of sensitive personal information, and receive equal service and pricing without unlawful discrimination for exercising privacy rights.

To submit a request, email Privacy@skience.com with “California Privacy Rights” in the subject line. Please provide enough information for us to verify your identity, residency, and request. We may request additional information where reasonably necessary. We respond to verifiable consumer requests within 45 days, subject to extensions permitted by law. You may designate an authorized agent, subject to verification of identity and authority.

California residents under 18 may request removal of content or information they publicly posted, subject to applicable law. A removal request does not guarantee complete removal in every circumstance.

Special Information for Individuals in the European Economic Area, United Kingdom, or Switzerland

Where applicable, individuals may have rights to request access, correction, erasure, restriction, portability, or objection to processing; withdraw consent; object to direct marketing; and lodge a complaint with an appropriate supervisory authority. These rights may be subject to legal limitations and exceptions. To exercise applicable rights, email Privacy@skience.com with “EU Privacy Rights” in the subject line. We respond to verified requests within one month, unless an extension is permitted by applicable law. We may request information reasonably necessary to verify identity and process the request.

International Data Transfers

Skience is headquartered in the United States, and personal information may be transferred to and processed in the United States or other jurisdictions where Skience, its clients, or service providers operate. Privacy and data protection laws in those jurisdictions may differ from those in your country of residence. Where required by applicable law, we use appropriate safeguards for international transfers, which may include Standard Contractual Clauses, contractual protections, adequacy decisions, certifications, or other legally recognized transfer mechanisms. You may contact us for additional information about applicable safeguards.

Automated Decision Making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects without appropriate safeguards, where such safeguards are required by applicable law. If our practices change, we will provide any notice and rights required by law.

Data Breach Notification

In the event of a data breach involving personal information, we will investigate and provide notifications to affected individuals, clients, regulators, or other parties as required by applicable law and contractual obligations.

Our website may contain links to websites that are not subject to this Privacy Policy. We are not responsible for the content, security, or privacy practices of those websites. We encourage you to review the privacy notices of other websites before providing personal information.

Questions, Comments and Notices

To request a copy of this Privacy Policy, ask about our privacy practices, exercise applicable privacy rights, or submit a complaint or inquiry, use the contact form on our website or email Privacy@skience.com. Notices may be delivered by email, a general notice on the website, written communication to an address on record, or another method permitted by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, subject to applicable law. The revised Privacy Policy will be published on this page with an updated effective date. If changes materially affect previously collected personal information, we will provide additional notice and obtain consent where required by law.

We will not materially reduce your rights under this Privacy Policy without providing any notice or consent required by applicable law.